Shipping policy

 

Shipping Policy for MINERS MARKET

At MINERS MARKET, we are committed to providing a seamless and efficient shipping experience in collaboration with our trusted carriers, DHL and UPS. From the moment you place your order to its arrival at your doorstep, we prioritize ensuring a smooth process.

 

Shipping Zones:

We proudly offer worldwide shipping, ensuring that no matter where you're located, you can access our cryptocurrency mining products and services.

 

Shipping Costs:

Good news! All shipping is free on every order, allowing you to shop with peace of mind, without any additional shipping charges.

 

Shipping Timeframes:

Once your payment is confirmed, we take 24 to 48 hours to process your order before handing it over to our carriers. Delivery times may vary based on location, but typically are:

  • Domestic (Canada) Orders: 1 to 3 business days
  • International Orders: 3 to 10 business days

Please note that while we strive for prompt deliveries, external factors like customs and unforeseen logistical delays may impact these timeframes.

 

DDP Shipping and Customs:

To ensure a smooth delivery experience, Delivered Duty Paid (DDP) shipping is offered. This means that all customs duties and taxes are handled in advance, preventing any surprise fees upon your order's arrival.

 

Insured Parcels:

All parcels shipped by MINERS MARKET are fully insured to protect your valuable mining equipment against any damage or loss during transit.

 

Order Placement:

For security and consistency, all orders must be placed through our official webshop. We do not offer in-person collection to maintain a smooth and reliable shopping experience for every customer.

 

Tracking Information:

Once your order is dispatched, you will receive a tracking email, allowing you to monitor your package's journey and stay informed about its expected arrival.

 

Returns and Exchanges:

Your satisfaction is our priority, which is why we offer free returns and exchanges within 30 days of receiving your order, no questions asked.

 

How to Initiate a Return or Exchange:

If you need to return or exchange a product, simply contact our customer support team within 30 days. We will guide you through the process and provide a prepaid shipping label.

 

Return Conditions:

Please ensure that all returned equipment is in its original condition, unaltered, and with all tags and packaging intact.

 

Refunds and Exchanges:

Once we receive your return, we will promptly process your refund or exchange, with refunds being issued to your original payment method.

 

Contact Us:

For any questions or concerns regarding our shipping policies, feel free to reach out to our customer support team at support@minersmarket.ca. We are dedicated to making your shopping experience with MINERS MARKET smooth and satisfying.

At MINERS MARKET, we are committed to delivering high-quality products and services to all our customers. Thank you for choosing us as your cryptocurrency mining hardware partner.